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You may return the product within 7 days of purchase if you change your mind. The product needs to be returned in its original condition and is in its unopened and sealed packaging, and accompanied by the original sales receipt or another form of proof of purchase. Such products purchased online can be returned by courier to the store that dispatched the original order. Products sent are at the customer’s cost and risk, and OpenInspiration shall not refund customers for any products that it does not receive, or that it receives which are broken or damaged.

Except as set out above, OpenInspiration shall not accept a withdrawal or cancellation of an order for change of mind by a customer, unless we choose to do so at its absolute discretion. If OpenInspiration does accept such withdrawal or cancellation, the customer must pay the withdrawal or cancellation fee of 15% to OpenInspiration to compensate the loss that OpenInspiration will suffer as a consequence of the withdrawal or cancellation.